Smarter Contact Center Deliver a personalized experience to every customer An AI-Powered Contact Center To engage with customers across multiple channels A Connected Approach Agents can manage customer information from a single platform Built on Service Cloud IBM Watson and Salesforce Einstein work together to bring insights to customer interactions Supported by AI Are you AI Ready? Download Now AI Readiness eGuide for Contact Centers Before your company can benefit from using AI, it first needs to be ready for it. In this eGuide, we will walk you through the necessary steps to build your business's path to AI. Read Now A Smarter Contact Center for Employee and Customer Experience Learn how AI in the contact center is redefining the agent and customer experience. Customer Success Stories Read the Full Story IBM How IBM Runs Salesforce Learn how IBM provides speed and ease to its global customer support across 170 countries. Learn More Open Universities Australia Create an End-to-End Experience for Students See how OUA reduced onboarding time from months to weeks. Get The Details Autodesk Scaling Customer Support With A Virtual Agent Read how Autodesk cut customer response times by 99%. Read the Full Story Domain Group Helping Real Estate Agents Close More Deals By transitioning to Salesforce Service Cloud, Domain Group is now able to onboard agents easily and resolve customer cases more efficiently. Read More Fisher & Paykel Building a Seamless Experience at Every Touchpoint Learn how Fisher & Paykel reimagined their maintenance and repair service to increase customer satisfaction by 20%. Blog 7 Characteristics of a Great Chatbot Read our top insights on how chatbots are fostering customer loyalty across sales, service, and marketing. Blog Why Does IBM Watson Matter for Contact Centers? Get your agents the information they need to resolve customer cases quickly and efficiently from within Salesforce Service Cloud. Blog Is Your Contact Center Up To The Latest Standards? Consider our best practices across people, process, and technology. Industry Electronics Product life cycles are shorter than ever before, making it increasingly important that electronics companies understand customers' needs and expectations. Industry Financial Services Build trust with clients faster than ever before. Customers expect financial services to provide guidance to help achieve their personal and professional goals. Industry Healthcare & Life Sciences Improve patient outcomes, ensure health record data security, and reduce costs with Service Cloud solutions. Solution Field Service Transformation Learn how we connect the contact center to the field. Blog Why the Human Side of Technical Transformation Matters Dive deeper into why employee experience should be the focus point of every contact center transformation. Blog 3 Stages to Customer-Focused Service and Field Service Transformation Read how service organizations are transforming to keep up as businesses become more customer-centric.